Gartner names NICE Customers Choice in 2023 Peer Insights

Gartner has named NICE a Patrons Utterly totally fully completely fully fully totally different contained contained all through the 2023 Peer Insights Voice of the Purchaser for Contact Centre as a Service.

This accolade acknowledges distributors on this market primarily based completely totally completely on alternate choices and scores from verified end-users.

NICE acquired the proper frequent ranking of 4.6 out of 5, primarily based completely totally completely on 104 opinions, with 90% of buyers saying that they’d advocate NICE.

Additional, the patron expertise chief acquired a 4.6 out of 5 ranking for CXone product capabilities and deployment expertise and 4.5 out of 5 for product product product product gross sales expertise and assist expertise from purchasers.

NICE’s CXone providing intelligently meets purchasers at no matter stage their journey begins, offering a single, unified cloud platform for each purchaser expertise interplay (CXi).

The great nonetheless easy-to-use software program program program program program program program program suite affords a greater, extra wanted expertise in order that contact centre workers are prepared to offer seamless purchaser experiences.

Brokers get real-time steering on an open cloud basis by purpose-built AI-powered actionable insights so that they could predict purchaser ought to bolster their frequent expertise.

“We’re excited to see that our dedication to our purchasers and their success is mirrored contained contained all through the opinions our purchasers submitted on Gartner Peer Insights,” says Barry Cooper, CX Division President, NICE.

“With frequent funding in innovation, we make it potential for all organisations of any dimension can present superior purchaser expertise (CX) to their prospects.

“The success of our purchasers is our north star at NICE and we’re fully completely glad to be named a CCaaS Patrons Utterly totally fully completely fully fully totally different on Gartner Peer Insights.”

NICE launched the Spring 2023 launch of CXone earlier this month, which gives AI-powered capabilities that velocity up digital fluency to assist producers grasp purchaser expertise interactions (CXi).

The mannequin new launch unveils a complete, well-rounded set of alternate choices to fulfill purchasers at their hottest digital doorstep and empower sales-driven brokers to ship seamless experiences to win new enterprise. The mannequin new capabilities embrace enhanced digital reporting capabilities, offering historic visibility into agent effectivity all by fairly fairly a number of digital channels.

The CXone Spring 2023 launch produces plug-and-play simplicity to rush up enchancment efforts. Along with, an all-new bot expertise library creates a gaggle for bot builders to share capabilities to expedite the event of smarter bots.

No code templates allow purchasers to effortlessly create wealthy messaging all by fairly fairly a number of digital channels, together with Google Enterprise Messaging, WhatsApp, Fb Messenger, and Apple Messages for Enterprise. This opens massive alternate alternate choices for brokers to supply richer interactions on purchasers’ hottest digital touchpoints.

Ten new sales-effectiveness Enlighten AI fashions ship real-time interplay steering to the doorway line of earnings experience. The fashions, designed explicitly for brokers engaged in product product product product gross sales, coach the agent in real-time, pinpointing alternate alternate choices and displaying product product product product gross sales metrics and conduct scores for effectivity enchancment.

NICE says its CXone is a whole CX platform for each CXi journey, because of it delivers frictionless CX interactions all by the end-to-end journey.