Monson digitally transforms to sidestep legacy handcuffs


Monson, a significant Australian world transport agency, was hostage to a slow-moving third-party legacy SaaS product. The company wished to stage out into grasp of its private future, to digitally innovate and provide its purchasers unrivalled velocity, transparency, and suppleness. Working with OutSystems current companion Kiandra, Monson developed MB2, giving purchasers sooner service, richer insights, and seamless integration to real-time knowledge referring to vessels, port visits, and financial knowledge.

  • App Modernisation
  • Enterprise Course of Administration
  • Case Administration
  • Purchaser Experience
  • Digital Transformation
  • Operational Effectivity
  • Internet Apps and Portals

Legacy Handcuffs Prevented Digitalisation

Essential Australian world transport agency Monson has 30 plus areas of labor serving ports all by means of Australia and Asia. The company serves ship house owners, operators, exporters, miners, and top-tier commodity purchasers all by means of the globe.

“As product proprietor, I was amazed on the tempo and apparent ease of enchancment. Kiandra would take a requirement away and be correct as shortly as additional to us with a prototype demonstration we’d care for and refine. OutSystems outfitted the tempo that made our collaboration so worthwhile,” Monique Costantino CMO, Monson.

As educated port brokers and transport advisers, Monson helps purchasers plan, estimate, and execute transport logistics and port visits. With over 40 years of experience all by means of APAC, Monson has unrivalled knowledge to help its prospects make cost-efficient, ambiance good, and sustainable transport picks. And in acceptable this second’s market, exploiting that knowledge increasingly more further additional depends upon upon upon upon digital interaction.

Frustratingly, Monson’s full enterprise relied on a legacy SaaS transport system. Utilized by diversified port brokers and excessively customised to satisfy the needs of assorted ports, tariff strategies, and jurisdictions, the system had flip into gradual and unwieldy.

“We had fairly just a few components. It was painfully gradual, and customisations have been unimaginable or took months to ship. To fulfill purchasers’ express needs, we spent hours rekeying knowledge into Excel and Phrase workarounds, resulting in poor knowledge prime quality prime quality and inadequate administration knowledge,” presents Costantino.

Moreover, the system lacked digital entry for purchasers. Holding prospects educated of their vessels, cargos, and disbursement accounts involved tedious handbook opinions and emails, shedding hours of operation employees time on day-to-day foundation.

Monson realised it wished to flee the restrictions of its SaaS provider to digitally rework. It was determined to non-public its IP, current its prospects with a present digital experience by means of a portal and API connections, and eradicate the kludges that drained employee morale and undermined productiveness.

Monson’s search for a software program program program program program program program program enchancment companion launched it to OutSystems companion Kiandra, and given the character of the difficulty, Kiandra actually helpful OutSystems, its hottest low-code utility enchancment platform.

Escape Mission Turns into Time-critical

Based totally in Fremantle, Western Australia, Monson started this draw as quickly as further all by means of a COVID lockdown in September 2021. As Kiandra’s consultants work out of Melbourne and Brisbane, they wished to work remotely, nonetheless the joint workforce shortly tailor-made to distant working.

“The one draw as quickly as further was the size of the early requirements definition workshops,” says product proprietor Monique Costantino, CMO at Monson. “We used a collaborative course of diagramming software program program program program program program program, which saved diversified time in distinction with typical paper-based workshops.”

The issue workforce included a problem supervisor, enterprise analyst, tech lead, developer, and two QAs from Kiandra. Monson’s draw as quickly as further employees included the product proprietor and part-time testers/superusers from pretty only a few departments at Monson.

The joint workforce delivered the difficulty in 15 sprints over 9 months, and the model new system, also called “MB2,” went protect in June 2022. “Thought-about one amongst many challenges with the difficulty was decrease over, as a consequence of system integrates with our accounting system. We couldn’t parallel-run the earlier SaaS system alongside MB2, so the variety of going protect earlier with an MVP wasn’t an probability for us.”

All by means of the difficulty, the legacy software program program program program program program program program vendor launched its intention to discontinue the legacy system, which elevated than vindicated Monson’s dedication to assemble an in-house system nonetheless added a tricky deadline by which the company may safely “pull the plug” on the legacy system.

Self-sufficiency Constructed-in

The large wins for Monson are the model new customer-facing portal, APIs for strategic prospects, and the elimination of purchaser assist toil and workarounds beforehand required to change prospects on their vessels and port calls.

“The patron portal permits any purchaser to log in and see real-time knowledge on the progress of port visits and ship husbandry,” explains Monique. “They might see the estimated value, along with funds remitted of all port visits. This real-time transparency is nice for purchasers and has eradicated many repetitive handbook procedures and emails beforehand required to keep up up up up prospects educated.”

Moreover, the API effectivity permits strategic prospects to mix real-time knowledge into their in-house ERP strategies, streamlining knowledge reconciliation and reporting that beforehand required rekeying. “We’re able to create variant APIs for fairly a couple of prospects and their completely totally utterly utterly totally totally completely completely different core strategies,” says Monique.

An crucial design consideration for MB2 was self-sufficiency.

“Our earlier vendor saved us prepared for months for any customisation. So, self-sufficiency was designed into MB2 from the start. Kiandra has outfitted a implausible back-office system that enables our operations and admin teams to make virtually every customisation our prospects require, paying homage to documentation and nomenclature modifications.”

Scott Worth, Monson’s IT Supervisor, agrees: “Yearly, tons of of ports that we defend change their tariffs. Inside the earlier system, these modifications required a programmer, making modifications gradual, error-prone, and dear to implement. The backend to MB2 permits us to make on the spot updates by means of desk entries, saving an infinite amount of testing effort and delay.”

One utterly utterly totally totally completely completely different crucial enhancement for Monson and its purchasers is a multi-port estimator software program program program program program program program. Operations employees can now routinely generate fairly a couple of estimates primarily based totally on high-level enter requirements. “Our operations employees not ought to create express express express express explicit particular person vessel estimates in a separate system,” explains Monique. “Now we now have obtained eradicated the need for Excel spreadsheets and manually composed paperwork. We estimate a day-after-day two-hour saving for Port Operations employees, which equates to 140 hours saved per day all by means of all our web pages.”

Fully utterly utterly totally totally completely completely different benefits reported by Monson embody:

  • Workflow observe routing for operations employees
  • Reliable real-time administration knowledge and menace dashboards
  • Elimination of a fragile Entry database beforehand used for lay-time recording
  • Halving unstructured electronic message web web web net web page associates
  • Sooner purchaser assist, improved shopper experiences, and effectivity for employees, who can now ship further worth to Monson’s prospects.

Monson expects to broaden its use of OutSystems, with, as an illustration, a system to help prospects modify to new licensed selections that objective to cut as shortly as further greenhouse gasoline emissions.


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